Conflict Resolution/Partnership Building

In service of business interests – not relationship building

…resolving irrational or unavoidable conflicts while managing rational and useful ones


Insufficient collaboration within and between individuals and units is one of the most frequent and significant obstacles to organization effectiveness. With few exceptions, people want to work in cooperative relationships.

7-step process for resolving conflict

THE TABS

Overcoming Misperceptions

A Look in the Mirror

A Unique Process

Business-centric Objectives

Overcoming Misperceptions

Employees are usually aware of the conflict and the consequences and they don’t like it. Parties (and observers) typically assume, inaccurately, that the other actor(s) has little or no interest in improving the situation! In extreme cases, the parties come to see each other as “enemy camps,” assuming the worst about each other as each gears for battle. Therefore, whether conflict or isolation is present the requirement for achieving collaboration is first the correction of misperceptions.

A Look in the Mirror

One must measure and display to each of the parties his or her perceptions of the relationship. This almost invariably reveals that large elements of the lack of collaboration is basically irrational, grounded in misperception, and is harmful to the interests of both parties.

A Unique Process

What makes this process unique? It begins with (and is distinguished by) systematic, objective, diagnosis of attitudes and perceptions and then involves the parties in a partially self-directed process for the identification of common interests they can work jointly to achieve. The goal is a partnership, the goal is alignment and the target is typically a fundamental issue: misperceptions. The approach offers an accurate, credible, and rapid impact within an action-oriented framework—once a basic understanding of the underlying issues is achieved, we work to resolve the business issues or conflicts

Business-centric Objectives

Objective of the process is not to build relationships per se but build relationships so that the business interests of both parties may be served. We guard against an unending exploration of the minutiae of the parties’ relationship.

Review our tailored survey process, or to learn more please contact us. Our consultants are happy to spend time with you discussing your situation!